Everything here comes from Robinhood's own communications to me or from public regulatory records. No characterizations I can't back up.
In closing my account, Robinhood itself confirmed in writing:
That is Robinhood stating it does not regard me as a bad-faith or dangerous customer. Robinhood also confirmed that all eligible funds would be returned and that the account-transfer (ACAT) fee would be credited. A permanent lifetime ban is very hard to reconcile with the firm's own statement that there is no negative mark against me.
The warning: any further disrespectful communication would not be tolerated.
What I did: I sent no further disrespectful communication. I complied fully.
The outcome: a permanent closure and a lifetime ban anyway.
These are public regulatory facts about the firm — useful for anyone filing a complaint:
| Broker-dealer | Robinhood Financial, LLC |
| FINRA CRD # | 165998 |
| SEC # | 8-69188 |
| Clearing firm | Robinhood Securities, LLC (CRD #287900) |
| Parent company | Robinhood Markets, Inc. (NASDAQ: HOOD) |
| Regulated by | FINRA, overseen by the U.S. Securities and Exchange Commission |
Because Robinhood Financial is a FINRA member firm, a complaint filed through FINRA is forwarded to the firm, and member firms are required to respond to FINRA.