A plain timeline of how a misunderstanding over a Roth-account deposit-match bonus, and an automated tool's tone, turned into a permanent lifetime ban — based on Robinhood's own communications.
I was given one condition: stop the disrespectful messages.
I stopped. I did exactly what I was asked to do.
And my account was permanently closed anyway — with a lifetime ban on ever returning. A company can set a standard. I met the standard I was given, and I was penalized regardless. That is the inconsistency at the heart of this.
The escalated language came from automated software, not from me as a person. The moment I was told it was a problem, it stopped. People are usually given a chance to correct course once they understand the rule. I corrected course immediately — and was still given the most permanent penalty available: a lifetime ban.